The Senior Director of Global Talent Acquisition is responsible for overseeing the design and delivery of recruitment strategies to attract, evaluate and hire exceptional talent.
The ideal candidate is solutions oriented with a growth mindset and will drive initiatives for creative candidate generation to ensure a diverse high performing pipeline is available to meet the needs of our rapidly growing business. This will include creating and defining sourcing strategy, developing processes for better operational efficiency, and creating KPIs and reporting to ensure optimal time to fill and quality of hire metrics.
This role will also provide leadership to a global talent acquisition team, ensuring a strong recruiting culture focused on candidate experience, diversity, timeliness, and quality while meeting the demanding hiring needs with a specific focus on acquiring high performing talent within a high volume, contact center environment.
Responsibilities:
- Provide vison, leadership, planning and management for the global talent acquisition team working to ensure we are hiring the best talent globally and delivering the right results for the business.
- Evaluate and refine sourcing and selection procedures.
- Implement proactive branding strategies to elevate the reputation in the marketplace and deliver outstanding candidate experience throughout the hiring process.
- Embrace diversity, inclusion and belonging to ensure our philosophy is deeply embedded in recruiting activities.
- Develop and maintain a deep understanding of our business, the market, our competition, and emerging trends for acquiring the best talent in our industry.
- Innovate and experiment with new approaches to candidate sourcing, engagement, recruitment, onboarding and retention.
- Creates, monitors, and reports key talent acquisition metrics and measurements.
- Develop and manage a clear set of measures to analyze, forecast, track, and communicate results and challenges to the senior leadership team and other key stakeholders.
- Maintain a “continuous improvement” model for optimizing talent acquisition.
- Hire, develop, mentor, and grow a team of high performing professionals by providing continuous feedback and development to the team.
- Manage global talent acquisition budget and associated costs.
Required Experience:
- Previous experience as Head of Talent Acquisition or similar senior role in the outsourcing industry
- 10+ years of recruiting experience in a high-volume, multi-location environment with progressive leadership experience including leading a global recruiting team
- Experience creating a strong employment brand leveraging social media, marketing, and other platforms
- Results oriented with proven critical thinking, innovation, and flexibility in taking care of changing and ambiguous situations
- Possess strong business acumen and experience working with and recommending creative recruitment tools, technologies, and platforms to enhance process efficiencies
- Strong experience in workforce planning, forecasting, and developing, while ensuring appropriate resource plans to deliver the recruiting goals
- Advanced proficiency utilizing Microsoft Suite and various HR and hiring software